What is the Communications Channel (Support Tab)?

The Support tab is your operational triage view. Issues reported by employees, supply requests waiting on approval, support tickets your team has submitted — all in one place so you can see what needs attention without navigating five different sections.

The Support Tab inside the Communication Channel is where you can view team-related updates and operational items that need attention. This includes Team Issues, Supply Requests, and My Tickets.

It acts as a centralized space for monitoring what’s happening across your team.

What You’ll See in the Support Tab

Team Issues

This section shows problems reported by team members.

What you’ll see:

• Issue number and employee name
• Brief description of the issue
• Date and time submitted

How to use it:

• Review issues that may affect operations
• Identify recurring problems
• Take action or follow up with your team

Supply Requests

This section displays requests for supplies or materials.

What you’ll see:

• Request number and employee name
• Priority level (Low or High)
• Category (such as Supplies or Clothing)
• Date and time submitted

How to use it:

• Review and prioritize requests
• Ensure teams have what they need
• Prevent delays in operations

My Tickets

This section is your personal support inbox.

What you’ll see:

• Messages or updates related to your submitted tickets

If there are no updates, you will see: “Communication messages will be posted soon.”

When to Use the Support Tab

Use this tab when you want to:

• Monitor team issues in real time
• Track supply requests
• Check your personal support tickets
• Stay on top of operational updates

Important Note

Even though it is labeled Support, this tab is not limited to system messages. It also includes day-to-day team activity that requires your attention.

Best Practice

Check the Support tab regularly throughout the day. This helps you respond faster, keep your team supported, and avoid missed issues.