What is Proof of Service and how do I configure it in Settings?

This is the global on/off switch and frequency default for Proof of Service across your entire platform. Per-client settings can override it, but this is where the baseline lives.

Overview

Proof of Service lets you verify that a job was completed by requiring employees to submit photo evidence during visits. It helps ensure quality, accountability, and transparency across your operations.

You can control how often proof is required and enable or disable it across the entire system.

How to Access Proof of Service

• Go to Account
• Click Settings
• Select Proof of Service

Global Proof of Service

This setting controls whether Proof of Service is active across the platform.

What it does:

• When enabled, employees will be prompted to submit proof (photos) during jobs
• When disabled, all Proof of Service features are hidden

How to use it:

• Turn it ON to start collecting job verification
• Turn it OFF if you don’t need proof tracking

Proof of Service Frequency

This setting controls how often employees are asked to submit photos.

Available options:

• Low (5%) Employees are prompted on about 1 in 20 visits Best for light monitoring
• Medium (10%) Employees are prompted on about 1 in 10 visits Balanced option for most teams
• High (20%) Employees are prompted on about 1 in 5 visits Best for strict quality control

How It Works

• The system randomly selects visits based on your chosen frequency
• When selected, employees are prompted to upload photos during the job
• Submitted photos act as proof that the service was completed

Saving Your Changes

After updating your settings:

• Click Update Changes to apply
• Click Reset to undo changes
• Click Cancel to exit without saving

When to Use Proof of Service

Use this feature when you need to:

• Verify that jobs are completed properly
• Maintain service quality across teams
• Provide visual records for clients
• Reduce disputes or missed work claims